Frequently asked questions
How do I cancel/RESCHEDULE my Wellness Event attendance?
PLEASE NOTE: Some Wellness Events may not be refundable or eligible for an event credit. If this is the case, it will be clearly stated within the event description.
FOR THE 2025 SEND OFF EVENT on December 31, 2025: Refunds will not be issued after December 27, 2025. After 12/27/2025, refunds and credits will not be issued due to the restaurant's requirement of pre-payment.
For all other Wellness Events…
When canceling or rescheduling your event attendance, a minimum of 24 hours notice is required to avoid forfeiting your event fee.
To cancel or reschedule your attendance more than 24 hours in advance, please do so using the link in your confirmation email or visit your Acuity Scheduling confirmation page.
Cancelations received more than 24 hours before an event are eligible for a full refund (minus a 5% processing fee) or event credit to be used within 60 days of the canceled event. When you cancel, I will reach out to you within 24 hours to determine which option you prefer. Refunds will be credited to the original form of payment within 10 days of the cancellation.
If you do not notify 823 Group Arizona, DBA Flipside of Midlife of the need to cancel at least 24 hours in advance, the event fee will be forfeited, and no event credit will be issued. Refunds will not be issued.
How do I cancel/Reschedule my Workshop appointment?
When canceling or rescheduling your workshop appointment, a minimum of 24 hours notice is required to avoid forfeiting your fee.
To cancel or reschedule your attendance more than 24 hours in advance, please do so using the link in your confirmation email or visit your Acuity Scheduling confirmation page.
Cancelations received more than 24 hours before an event are eligible for a full refund (minus a 5% processing fee) or event credit to be used within 60 days of the canceled event. When you cancel, I will reach out to you within 24 hours to determine which option you prefer. Refunds will be credited to the original form of payment within 10 days of the cancellation.
If you do not notify 823 Group Arizona, DBA Flipside of Midlife of the need to cancel or reschedule at least 24 hours in advance, the event fee will be forfeited, and no event credit will be issued. Refunds will not be issued.
May I return the RETAIL SHOP merchandise?
You may return unused/unworn items at your cost within 21 days of the ship date for a refund to the original form of payment or merchandise credit (minus a 5% processing fee).
Returns must be received by 823 Group Arizona, DBA Flipside of Midlife within 21 days of the original ship date.
Items must be unused/unworn and in their original condition. Returns will not be accepted otherwise.
Shipping costs are not refunded or credited. We do not accept C.O.D. deliveries.
See the full RETURN POLICY here.
How do I cancel my order?
You may cancel your Order of Goods/Merchandise, for any reason, and receive a full refund provided your Order has not been shipped. Once an item is shipped, the terms of our Order Return policy will take effect. To cancel Your Order, contact Karli at karli@flipsideofmidlife.com.
Do I have to sign a contract?
One-on-One Coaching Clients sign a contract prior to our first session. It spells out our commitment to each other and what you can expect from me during our time working together. This does not apply to consultation calls, workshops, or wellness events.
How do I get on or off your email list?
Join my email list near the bottom of any page of this website. If you want to ‘unsubscribe’ visit the link at the bottom of my emails. If you prefer, send a request to karli@flipsideofmidlife.com to join or unsubscribe from my email list.
Do I have to sign a waiver?
I know waivers are a drag. But they are a necessity in today’s world. I require a signed waiver for each client involved in a movement session (and other select events) BEFORE the start of the first session. It’s easy to do online at your convenience or onsite via hard copy. For event attendees, I may ask you to sign a Photo Release form to provide consent to use your photo on my website or in my event marketing materials.
What if Karli cancels on me?
If 823 Group Arizona, DBA Flipside of Midlife cancels a Wellness Event you have the option of receiving an event credit to be used within 60 days of the canceled event/workshop or receiving a full refund. Refunds will be credited to the original form of payment within 10 days of the cancelation.
If 823 Group Arizona, DBA Flipside of Midlife cancels your coaching appointment, workshop appointment, or movement session and is unable to give you at least 24 hours notice, you will have the option to reschedule the missed session or receive a full refund. Refunds will be credited to the original form of payment within 10 days of the cancelation.
How do I reschedule or cancel a PRIVATE movement session?
When rescheduling or canceling a private movement session, a minimum of 24 hours notice is required to avoid forfeiting your session fee.
To reschedule or cancel a movement session more than 24 hours in advance, please do so using the link in your confirmation email or visit your Acuity Scheduling confirmation page.
Cancelations received more than 24 hours before a scheduled movement session are eligible for a full refund (minus a 5% processing fee) or session credit to be used within 60 days of the canceled session. When you cancel, we will reach out to you within 24 hours to determine which option you prefer. Refunds will be credited to the original form of payment within 10 days of the cancelation.
To reschedule or cancel a movement session 24 hours or less in advance, contact Karli at 602-705-6822 (text or call) or karli@flipsideofmidlife.com.
If you do not notify 823 Group Arizona, DBA Flipside of Midlife of the need to reschedule or cancel at least 24 hours in advance, the movement session fee will be forfeited and no session credit will be issued. Refunds will not be issued. This includes circumstances where our instructor is unable to access the session location, is turned away, or the client is unavailable.
Can I request a private small group movement session?
I accommodate your requests when possible. Send an email to karli@flipsideofmidlife.com with your requested date, time, and session type.
Will you lead movement sessions in a pool?
Yes! Water workouts are kind to our joints and a FUN option for the Arizona summer. The ideal pool is 84 degrees or warmer and has space for each participant to move in 3’-4’ deep water.